Documentation / Faults, repairs and reminders

SMS to drivers and employees

Fleet can text a driver or an employee: from an automation rule, and, when you switch it on, in place of a push for a driver without the driver app. SMS go one way: Fleet cannot receive replies.

When an SMS goes out

• From a rule. Add the Send SMS action to a rule. It goes to the vehicle's holder, one employee or one user, never to a whole role.
• To drivers without the app. Open Settings, then Currency and reminders, and switch on SMS to drivers without the app. It is off until you do. A driver who holds a vehicle and has no phone with the app then gets an SMS for reminders about that vehicle, for the decision on their booking, and for a condition-check request. A driver with the app gets what they got before.

What it says

An SMS names the event and the vehicle in the language of the person who gets it: the language they chose in Fleet, or your company's language for an employee without a login. A rule's extra line follows as you wrote it, up to 90 characters, so write it in the language of whoever gets it.

An SMS stays within two segments. A longer text is cut and ends with three dots. Polish letters such as ą or ł make a segment shorter (67 characters instead of 153), so a Polish text fits about 130 characters.

Phone numbers

Fleet uses the phone on the employee's card, and for a user the phone on their profile. A number without a country code counts as Polish (+48). When you save an employee, Fleet stores the number in international form, such as +48600100200. Text that is not a number stays as you typed it, and such a person gets no SMS.

Fleet uses these numbers only for fleet messages, and no number appears in the usage figures or the logs.

When an SMS cannot go

An SMS does not go out when your plan's SMS allowance is used up, the SMS provider refuses it, or a rule's recipient has no number. The message then goes as a push to the phone with the app and, when there is none, by e-mail. Nothing waits for it: the rule, the reminder or the booking carries on either way, and a rule's run log says how the message went. A decision on a booking is not e-mailed a second time, as it already goes by e-mail. The setting for drivers without the app only ever sends SMS to people with a number: a driver with none gets nothing new. When nothing could reach a driver, Fleet tries again later.

To see what a rule would do, use Test on the last event: it says when someone has no number or the allowance is used up.

Each segment counts toward your plan. See Usage and limits.